Patient Service Representative (PSR)

Patient Service Representative (PSR) – Appleton

Tower Clock Eye Center is looking for candidates to join our team as a Patient Service Representative (PSR). PSRs are the frontline contacts with our patients and provide valuable services and duties outlined below. As a PSR, you’ll assist our patients while providing unsurpassed customer service. PSRs represent our clinic while helping strengthen the relationship between Tower Clock Eye Center and those in our care.

Description of Duties:

  • Greets, checks in and assists patients.
  • Helps patients in filling out patient forms.
  • Answers phones, takes messages, routes calls when necessary.
  • Schedules patient appointments.
  • Collects co-payments from patients.
  • Obtains demographic and insurance information
  • Schedules new and follow-up patient appointments.
  • Develops knowledge of patient needs and trends to improve patient satisfaction and loyalty.
  • Other duties as assigned.

Qualifications:

  • A minimum high school education or equivalent.
  • Preferred working knowledge of health insurance and medical terminology.
  • Must possess strong desktop computer and telephone skills.
  • Excellent customer service skills required.
  • Ideal candidate is detail-oriented and takes initiative when needed.
  • The ability to work individually and as part of a team.
  • Strong written and verbal communication skills.
  • COVID-19 vaccine required – health and religious-based exemptions considered.

Monday – Friday, no weekends or evenings.
Benefits include: Health, dental, disability, PTO, 401K. Optical discounts
Great, fast-paced work environment with a fun team.

HS/GED or equivalent.

Job Type: Full-time

Pay: Varies on experience

Please download the application here, and send it along with your resume and cover letter to: DanielleJ@towerclockeyecenter.com.

Latest News

07.02.24

4th of July hours

All Tower Clock Eye Center offices will be closed on Thursday, July 4, to celebrate the holiday. We'll reopen on Friday with our normal schedule. We wish you all a happy and safe holiday!

06.13.24

Appleton surgery center update

Our Appleton surgery center is getting closer to opening its doors! We look forward to serving the Fox Cities with our patient-centered brand of ophthalmologic services! We look to open in late summer or early autumn.

Locate Our Office

Green Bay Office

1087 West Mason St
Green Bay, WI 54303

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Shawano Office

229 East Green Bay Street
Shawano, WI 54166

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Tower Clock Surgery Center

1077 West Mason Street
Green Bay, WI 54303

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Appleton Office

3142 N. Richmond St.
Appleton, WI 54911

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