Patient Service Representative (PSR)

Patient Service Representative (PSR) – Appleton

Tower Clock Eye Center is looking for candidates to join our team as a Patient Service Representative (PSR). PSRs are the frontline contacts with our patients and provide valuable services and duties outlined below. As a PSR, you’ll assist our patients while providing unsurpassed customer service. PSRs represent our clinic while helping strengthen the relationship between Tower Clock Eye Center and those in our care.

Description of Duties:

• Greets, checks in and assists patients.
• Helps patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Schedules patient appointments.
• Collects co-payments from patients.
• Obtains demographic and insurance information
• Schedules new and follow-up patient appointments.
• Develops knowledge of patient needs and trends to improve patient satisfaction and loyalty.
• Other duties as assigned.

Qualifications:

• A minimum high school education or equivalent.
• Preferred working knowledge of health insurance and medical terminology.
• Must possess strong desktop computer and telephone skills.
• Excellent customer service skills required.
• Ideal candidate is detail-oriented and takes initiative when needed.
• The ability to work individually and as part of a team.
• Strong written and verbal communication skills.
• COVID-19 vaccine required – health and religious-based exemptions considered.

Monday – Friday, no weekends or evenings.
Benefits include: Health, dental, disability, PTO, 401K. Optical discounts
Great, fast-paced work environment with a fun team.

HS/GED or equivalent.

Job Type: Full-time

Pay: Varies on experience

Please download the application here, and send it along with your resume and cover letter to: DanielleJ@towerclockeyecenter.com.