Patient Service Representative (PSR)

Patient Service Representative (PSR) – Appleton

Tower Clock Eye Center is looking for candidates to join our team as a Patient Service Representative (PSR). PSRs are the frontline contacts with our patients and provide valuable services and duties outlined below. As a PSR, you’ll assist our patients while providing unsurpassed customer service. PSRs represent our clinic while helping strengthen the relationship between Tower Clock Eye Center and those in our care.

Description of Duties:

  • Greets, checks in and assists patients.
  • Helps patients in filling out patient forms.
  • Answers phones, takes messages, routes calls when necessary.
  • Schedules patient appointments.
  • Collects co-payments from patients.
  • Obtains demographic and insurance information
  • Schedules new and follow-up patient appointments.
  • Develops knowledge of patient needs and trends to improve patient satisfaction and loyalty.
  • Other duties as assigned.

Qualifications:

  • A minimum high school education or equivalent.
  • Preferred working knowledge of health insurance and medical terminology.
  • Must possess strong desktop computer and telephone skills.
  • Excellent customer service skills required.
  • Ideal candidate is detail-oriented and takes initiative when needed.
  • The ability to work individually and as part of a team.
  • Strong written and verbal communication skills.
  • COVID-19 vaccine required – health and religious-based exemptions considered.

Monday – Friday, no weekends or evenings.
Benefits include: Health, dental, disability, PTO, 401K. Optical discounts
Great, fast-paced work environment with a fun team.

HS/GED or equivalent.

Job Type: Full-time

Pay: Varies on experience

Please download the application here, and send it along with your resume and cover letter to: DanielleJ@towerclockeyecenter.com.

Latest News

12.07.23

Congratulations Charo

Join us in congratulating Charo on her recent 20 year anniversary at Tower Clock Eye Center! This impressive milestone is due to her dedication, hard work and positive attitude. We are ever grateful to have her on our team! Congrats and thank you Charo!

11.22.23

Thanksgiving hours 2023

Wishing you and yours the very best this Thanksgiving holiday! Our offices will be closed on Thursday and Friday this week to celebrate. We'll reopen with normal business hours on Monday, November 27. Happy Thanksgiving! [caption id="attachment_4228" align="aligncenter" width="600"]  [/caption]

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Green Bay Office

1087 West Mason St
Green Bay, WI 54303

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229 East Green Bay Street
Shawano, WI 54166

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Tower Clock Surgery Center

1077 West Mason Street
Green Bay, WI 54303

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Appleton Office

3142 N. Richmond St.
Appleton, WI 54911

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