Patient Service Representative (PSR)

Patient Service Representative (PSR)

Tower Clock Eye Center is looking for candidates to join our team as a Patient Service Representative (PSR). PSRs are the frontline contacts with our patients and provide valuable services and duties outlined below. As a PSR, you’ll assist our patients while providing unsurpassed customer service. PSRs represent our clinic while helping strengthen the relationship between Tower Clock Eye Center and those in our care.

Description of Duties:

  • Greets, checks in and assists patients.
  • Helps patients in filling out patient forms.
  • Answers phones, takes messages, routes calls when necessary.
  • Schedules patient appointments.
  • Collects co-payments from patients.
  • Obtains demographic and insurance information
  • Schedules new and follow-up patient appointments.
  • Develops knowledge of patient needs and trends to improve patient satisfaction and loyalty.
  • Other duties as assigned.

Qualifications:

  • A minimum high school education or equivalent.
  • Preferred working knowledge of health insurance and medical terminology.
  • Must possess strong desktop computer and telephone skills.
  • Excellent customer service skills required.
  • Ideal candidate is detail-oriented and takes initiative when needed.
  • The ability to work individually and as part of a team.
  • Strong written and verbal communication skills.
  • COVID-19 vaccine required – health and religious-based exemptions considered.

Monday – Friday, no weekends or evenings.
Benefits include: Health, dental, disability, PTO, 401K. Optical discounts
Great, fast-paced work environment with a fun team.

HS/GED or equivalent.

Job Type: Full-time

Pay: Varies on experience

Please download the application here, and send it along with your resume and cover letter to: DanielleJ@towerclockeyecenter.com.

Latest News

05.13.24

Welcome Dr. Annette Giangiacomo, MD!

Tower Clock Eye Center is excited to announce the addition of fellowship-trained glaucoma specialist Dr. Annette Giangiacomo, MD. Dr. Giangiacomo will see patients on a part-time basis in both our Appleton and Green Bay locations (primarily Appleton) starting in June. With an extensive background in comprehensive ophthalmology and glaucoma, she has a passion for providing... read more

05.10.24

New phone system 5/10/24

We are going live with a new phone system today! We ask your patience as we learn our new phones, but please know we may experience some hiccups along the way. Thank you for your understanding!  

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Green Bay Office

1087 West Mason St
Green Bay, WI 54303

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Shawano Office

229 East Green Bay Street
Shawano, WI 54166

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Tower Clock Surgery Center

1077 West Mason Street
Green Bay, WI 54303

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Appleton Office

3142 N. Richmond St.
Appleton, WI 54911

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